Frequently Asked Questions

Anyone can. That includes NDIS participants, families and nominees, support coordinators, plan managers, referrers, allied health professionals and community organisations. If you're not sure whether we can help, just ask.

We aim to respond to new enquiries within one business day.

We are servicing Australia wide. Wherever you live, get in touch and we will let you know honestly what we can offer and when we could start.

We are servicing Australia wide. Tell us your suburb or town and we will let you know honestly whether we can arrange an NDIS support worker or NDIS support coordinator near you, and when support could start.

No. Fair Supports focuses on everyday disability support such as community access, group activities, daily living support, support coordination and accommodation enquiries.

No. Fair Supports is an independent Australian disability support business. We are not the NDIS or NDIA and don't represent the government. We can't make funding, eligibility or plan decisions.

NDIS eligibility is decided by the NDIA, not by Fair Supports. In general, you need to be under 65, live in Australia and have a permanent and significant disability. The NDIS website explains the full requirements, and if you're not sure where to start, we're happy to point you in the right direction.

Your NDIS plan, sometimes called your NDIS support plan, sets out your goals and the funding available for your supports. We can't change your NDIS funding or promise particular outcomes, but we can explain how your plan could work with supports like community access, daily living support and support coordination. We welcome self-managed, plan-managed and NDIA-managed (agency-managed) participants. Supports for NDIA-managed participants are delivered through our NDIS registered partner provider.

No, and you should be cautious of anyone who says they can. What we can promise is honest communication about what's realistic for your situation.

Use the Refer a Participant form or contact us directly. We review suitability and availability, then contact the participant or nominee with consent. Every referral receives an acknowledgement and reference number.

Yes, all three are welcome. Self-managed participants, plan-managed participants and NDIA-managed (agency-managed) participants can all enquire with us. Supports for NDIA-managed participants are delivered through our NDIS registered partner provider. Fair Supports does not provide plan management, so if you have a plan manager, we are happy to work alongside them.

Supported independent living, or SIL, is funding for help with daily tasks in your home, often a shared home, so you can live as independently as possible. We welcome enquiries from people looking for SIL accommodation and independent living options across Australia.

No. SIL funding is for support with daily tasks in your home. Rent and ordinary living costs are separate and remain your responsibility.

Ask how they screen their workers, how they communicate, and how easy it is to change workers if a match doesn't feel right. A good provider will explain things in plain language and never pressure you. You're welcome to ask us the same questions.

Requirements depend on the role and the kind of support. In general, workers need to pass the right screening checks, such as an NDIS Worker Screening Check where it applies, and deliver supports safely and respectfully. Our workers are screened, and we explain which checks apply to each role. The NDIS Quality and Safeguards Commission website has the official details.

Use our Feedback & Complaints page, email or call us. You can make a complaint anonymously, and it will always be treated respectfully. You can also make NDIS complaints directly to the NDIS Quality and Safeguards Commission.