For NDIS Participants & Families
What you can expect from Fair Supports, and what stays firmly in your hands.
You're in charge. We mean it.
Choosing a disability support provider is a big decision. Here's what choosing Fair Supports looks like:
- No-pressure start: a friendly conversation first, decisions later
- You pick your goals: supports are shaped around what you want
- Worker matching: if a match doesn't feel right, we change it
- Plain language: clear service agreements, no confusing jargon
- Flexibility: change or stop services in line with your service agreement
Your rights with us
- Choice and control over your supports
- Dignity, respect and privacy
- Screened, safety-checked workers
- The right to give feedback or complain, including anonymously
- The right to use an advocate at any time
- Clear steps for raising concerns
Safeguarding and respect, always
Your safety and dignity come first. Our workers are screened, and we take every piece of feedback seriously. If something isn't right, we want to know, and we'll act on it respectfully.
Common questions from participants & families
Can family members or nominees enquire for someone?
Yes. Families and nominees are very welcome to enquire. We'll always involve the participant and seek their consent before supports begin.
What if I don't like my support worker?
Tell us, honestly and without worry. Worker matching only works when you're comfortable, and requesting a change is completely okay.
Can I change or stop services?
Yes, in line with your service agreement. We'll explain the notice arrangements in plain language before you sign anything.
Do you decide NDIS eligibility?
No. We're not the NDIS or NDIA, and we can't make NDIS eligibility or funding decisions. We can support you to understand your options and connect with the right people.
Start with a conversation
Help for people with disability can start with a simple chat. You can call or email and tell us your story, no forms required.
We aim to respond to new enquiries within one business day.