For Referrers & NDIS Support Coordinators
A referral process that respects your time and keeps you in the loop.
Why refer to Fair Supports
Fast, honest responses
We aim to respond within one business day. If we don't have capacity or the right fit, we'll tell you straight away rather than leaving a participant waiting.
You stay updated
Every referral gets a reference number and an acknowledgement, plus a clear explanation of what happens next.
Participant-led always
We contact the participant or nominee with consent, involve them in every decision, and match workers to their preferences.
Careful with information
We only ask for what's needed to review a referral, and we don't include sensitive participant details in acknowledgement emails.
Clear scope
Community access, group activities, daily living, support coordination and accommodation enquiries. No surprises about what we do and don't offer.
A real person to call
Questions before referring? Call 0448 438 843 and talk it through with us first.
Are you a support coordinator?
You shouldn't be the last to know when something's gone wrong.
Give us your hardest to place clients.
We welcome participants who have been hard to place elsewhere. Send them our way and we will tell you honestly what we can do.
What that looks like in practice
- Named worker teams: each participant has a team of three, and you get their names, so you always know who is walking through the door.
- We tell you about problems first: if a shift is missed, a concern is raised or something is not working, you hear it from us, before it reaches you from anyone else.
- A simple monthly service report: scheduled shifts, delivered shifts and any exceptions, on one page you can read in a minute and file against the plan.
No chasing, no guessing, and no surprises at plan review.
Monthly service report
Participant J.M. · Community access
- Scheduled shifts12
- Delivered shifts11
- Exceptions1
- Worker team3 named
- Reported to youSame day
Exception detail: Fri 13, primary worker unwell. Second worker offered, family chose to reschedule. You were told that morning.
Our referral process
Transparent from the moment your referral arrives.
Referral received
Via form, phone or email.
Review
Suitability & availability checked.
Consent contact
Participant or nominee contacted with consent.
Meeting
Arranged at their pace.
Preferences
Support preferences discussed.
Agreement
Service agreement prepared where appropriate.
Commencement
Worker matching & start organised.
We review every referral carefully, but can't guarantee every referral will be accepted. We'll always let you know promptly and respectfully either way.
What to include in a referral
- Participant first name and general location
- Type of support being sought
- Preferred commencement timeframe
- Your name, role and contact details
- Confirmation that consent has been discussed
Please don't send full NDIS plans, medical records, detailed diagnoses or government identifiers in the initial referral. We'll request further information securely if the referral proceeds.
Ready to refer?
Use the referral form, or contact us directly if you'd rather talk it through first.
Partner with a provider that communicates
We know your reputation as an NDIS coordinator travels with every referral you make. We treat that trust seriously.
We aim to respond to new enquiries within one business day.
